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Consumer Information on Voluntary Recall of Certain TRUEbalance and TRUEtrack Blood Glucose Meters

The company has determined that certain isolated TRUEbalance and TRUEtrack Blood Glucose Meters have an incorrect factory-set unit of measure. If a consumer did not notice the incorrect unit of measure, it is possible that the meter result could be read as a lower or higher than expected blood glucose result.

To check if you have an affected meter:

If you received your meter in the United States or in a US Territory, please enter your serial number below to see if you have an affected meter:

Please locate the serial number on the back of your meter just above the battery door. See below for instructions on locating your serial number.

You can also call Stericycle toll-free at 1-866-236-4518 to determine if you have an affected meter.

If you received your meter outside of the United States, please enter your serial number below to see if you have an affected meter:

Please locate the serial number on the back of your meter just above the battery door. See below for instructions on locating your serial number.

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Instructions for locating Serial Number on back of meter

image of serial numbers on devices

For your TRUEbalance meter, please submit your serial number beginning with the letter B and the 7-digits after.

image of serial numbers on devices

For your TRUEtrack meter, please submit your serial number beginning with the letter E and the 7-digits after OR if you do NOT have a letter E before the number, please submit the 7-digits of the serial number.

mg/dL Example Display Image

The unit of measure would read as “mg/dL” and the result would NOT have a decimal point.

image of milligrams per deciliter

mmol/L Example Display Image

The unit of measure would read as “mmol/L” and the result would have a decimal point.

image of millimoles per Liter